At HappyJests, we strive to deliver high-quality, personalized video messages that bring joy to your special occasions. However, we understand that situations may arise where you may need a refund. Below is our Refund Policy, outlining the conditions and process for requesting a refund:
1. Refund Eligibility
Refunds may be issued under the following circumstances:
- Incomplete Delivery: If the video message is not delivered within the promised timeframe (24–48 hours), and no prior notice of delay was given.
- Technical Issues: If the delivered video has significant technical errors or is corrupted.
- Failure to Meet Requirements: If the video does not follow the details provided during the order (e.g., incorrect message or theme).
2. Non-Refundable Cases
Refunds will not be issued under the following circumstances:
- Change of Mind: If you decide you no longer want the service after the video has been delivered.
- Incorrect Information Provided: If incomplete or incorrect details were submitted during the order process.
- Minor Adjustments Needed: Small changes like typos or minor revisions do not qualify for a refund. Instead, we offer a single round of revisions for free.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email us at support@happyjests.com within 7 days of receiving your video.
- Provide Details: Include your order number, reason for the refund request, and any relevant supporting information (e.g., screenshots).
- Resolution Time: We will review your request and respond within 3 business days.
4. Alternatives to Refunds
In cases where a refund isn’t possible, we may offer:
- A revised version of the video to address your concerns.
- A discount or credit for a future order.
5. Policy Updates
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated revision date.
If you have any questions or need assistance, please don’t hesitate to contact us. Your satisfaction is our priority!
Contact Information:
Email: support@happyjests.com